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Return & Refunds
Returns of non-perishable items
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
If you are unhappy with any non-perishable items or if you have changed your mind about your order and you wish to return your goods, you can do so provided you inform us using our online returns system within 7 days from receipt
No returns are accepted without prior authorisation.
Once you have informed us of your decision to return goods you have 14 days to do so at your own expense
The goods must be in the original packaging, not be opened nor used and must be ‘as new’ when returned to us. Once goods are received at dachashop.co.uk we will issue a full refund for the cost of the goods.
If any of the products, which are required courier delivery only (i.e. have to be kept refrigerated), has been ordered for postal delivery by mistake or due to negligence, we can issue the refund. However, fees of £1.00 or 2%, whatever the greatest, from the refunded amount are applicable.
Any other refunds are subject to 2% fees, with exception of items that are not available or have been incorrectly sent.
With the exception of items incorrectly sent, shipping costs are non refundable
We do not take the responsibility for the taste of the products unless they’ve been prepared by us such as homemade food.
You can cancel or change any of your current orders up until 3pm on the day of delivery. You can do this using the "My Account" option on our site, or you can call us on 02083412475. Please note that orders cannot be cancelled by email.